Terms of Service

Who we are

Tasin Labs is a software studio and IT services practice providing SaaS product development, custom software, websites, IT support, cloud and DevOps work, and technology consulting.

Tasin Labs is a trading name and not a registered company. The contracting party is [CONTRACTING PARTY], trading as Tasin Labs (“we”, “us”, “our”). “You” means the person or organisation engaging us or using our services.

Agreeing to these terms

These terms apply when you engage us for work, use this website, or use software we operate. By doing any of those things you accept them.

We often also sign a proposal, statement of work or separate agreement with a client. Where anything in such a document conflicts with these terms, that document takes precedence for the engagement it covers. These terms fill the gaps it does not address.

What we provide

The specific services, deliverables, timeline and price for an engagement are set out in the proposal we agree with you, not here. We will perform the work with reasonable skill and care, in line with good industry practice.

Unless the proposal says otherwise, our estimates are estimates. We plan work in phases and tell you promptly when something looks like it will land differently from the plan, rather than letting you find out at the deadline.

Proposals and orders

• A proposal is valid for 30 days from its date unless it says otherwise.
• Work starts once you accept the proposal in writing (email is fine) and the deposit described in the Refund Policy has cleared.
• Scheduling is first-come. Accepting a proposal reserves capacity; a long delay in confirming may mean we have to re-quote the timeline.

What we need from you

Projects stall for predictable reasons. To avoid them, you agree to:

• Give us the content, assets, brand materials and information the work depends on.
• Provide timely access to systems, accounts and third parties we need, and name one person who can make decisions and sign things off.
• Respond to review requests and questions within a reasonable time — we will say what “reasonable” means for your project in the plan.
• Ensure you have the right to give us everything you give us, including content, data and licences.

Where a delay on your side pushes the work back, we will reschedule in good faith, but we cannot guarantee the original dates and the delay may affect the price if it forces us to re-plan.

Fees, invoicing and late payment

• Fees are as stated in the proposal. Unless it says otherwise, they exclude any applicable taxes, which are added at the prevailing rate.
• Project work is normally invoiced as a 30% deposit up front, with the balance invoiced against agreed milestones.
• Retainers and subscriptions are invoiced in advance for each period.
• Invoices are due within 14 days of the invoice date unless agreed otherwise in writing.
• We may pause work on overdue invoices after giving you written notice and a reasonable chance to pay. We would always rather talk to you than stop.
• Bank charges, currency conversion costs and payment-processor fees on your side are yours; ours are ours.

Refunds, deposits and cancellations are covered in the Refund Policy, which forms part of these terms.

Changes to scope

Requirements change, and that is normal. Anything outside the agreed scope is handled as a change: we tell you the effect on price and timeline in writing, and we only proceed once you approve it. We will not quietly absorb changes and then surprise you with an invoice, and we will not quietly drop them either.

Ownership and intellectual property

What you own

On full payment of all sums due for an engagement, ownership of the deliverables created specifically for you — the source code we wrote for your project, designs, and configuration — transfers to you. Your repositories, cloud accounts, domains and data are yours throughout, and we document everything at handover. We do not hold your systems hostage.

What we keep

We retain ownership of anything that existed before the engagement or that we develop generally across clients: our internal tooling, libraries, boilerplate, know-how and techniques. Where any of that is embedded in your deliverables, we grant you a perpetual, worldwide, non-exclusive, royalty-free licence to use, modify and sub-licence it as part of those deliverables.

Third-party and open-source components

Deliverables often include open-source or third-party components, which remain licensed under their own terms. We tell you what those are and choose licences compatible with how you intend to use the work.

Showing our work

Unless you ask us not to, we may name you as a client and show non-confidential portions of the work in our portfolio. Tell us in writing and we will stop — no explanation needed.

Confidentiality

Each of us will keep the other's confidential information confidential, use it only for the engagement, and protect it at least as carefully as our own. This does not apply to information that is already public, that we already had, that we develop independently, or that we are legally required to disclose — in which case we will tell you first, where we lawfully can.

These obligations continue for 3 years after the engagement ends, and indefinitely for trade secrets.

Third-party services

Most projects depend on services we do not control: hosting, domains, payment providers, email, APIs and similar. Those services are governed by their own terms, which you accept when you use them. We will recommend sensible options and set them up, but we are not responsible for their outages, pricing changes, policy changes or discontinuation.

Where we pay such costs on your behalf, we pass them through at cost and they are non-refundable once incurred.

Using our SaaS product

Where you subscribe to software we operate, you get a non-exclusive, non-transferable right to use it for your own business purposes for as long as your subscription is current. You agree not to:

• Resell or sub-licence access without our written agreement.
• Reverse engineer it, except to the extent the law says you may.
• Use it to store or transmit anything unlawful, or anything that infringes someone's rights.
• Attempt to breach its security, probe it without permission, or interfere with other customers' use.
• Place load on it that degrades the service for others.

You are responsible for your account credentials and for what happens under your account. Tell us immediately if you think it has been compromised.

Your data stays yours. We do not claim ownership of what you put into the product, and we will give you an export on request while your account is active. We may suspend an account without notice where there is a genuine security or legal risk, and we will tell you why as soon as we can.

Support and availability

Response-time targets, cover hours and any availability commitment are set out in your support agreement or subscription plan. Where none is stated, we aim to acknowledge requests within 5 business days, without that being a contractual guarantee.

We may need to take services offline for maintenance. Where it is planned, we give notice and pick a quiet window. Where it is not — a security fix, a provider incident — we act first and explain after.

Warranties and disclaimers

We warrant that we will perform the services with reasonable skill and care, and that the deliverables will materially match what the proposal describes. If something we built does not, tell us within 30 days of delivery and we will fix it at no cost.

Beyond that, and to the fullest extent the law allows, our services and our SaaS product are provided “as is”. We do not warrant that software will be uninterrupted or error-free, that it will meet a requirement never communicated to us, or that it will be compatible with every future version of every third-party system it touches.

Nothing here excludes any statutory rights you have that cannot lawfully be excluded, including consumer rights where they apply to you.

Limitation of liability

Neither of us excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, and to the fullest extent permitted by law:

• Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business or loss of goodwill.
• Our total liability arising from an engagement is limited to the total fees you paid us for that engagement in the 12 months before the claim arose.
• We are not liable for loss of data where you have declined a backup or recovery arrangement we recommended in writing.

These limits reflect the price of the work and the fact that you remain in control of your own systems and insurance.

Term and termination

• Projects run until the agreed deliverables are complete. Either of us may end the engagement on 14 days' written notice; you pay for work completed and costs committed up to that point.
• Support retainers continue until either of us gives 30 days' written notice.
• SaaS subscriptions continue until cancelled, and you can cancel at any time from your account.
• Either party may terminate immediately if the other commits a material breach and fails to fix it within 14 days of being told about it in writing.

On termination we will hand over completed work you have paid for, together with the documentation and access needed to carry on without us. The sections on ownership, confidentiality, liability and governing law survive.

Changes to these terms

We may update these terms as our services change. The “last updated” date at the top shows the current version. Changes are not retroactive: an engagement already underway continues on the terms in force when it was agreed, unless we both agree otherwise. For ongoing subscriptions and retainers, we give at least 30 days' notice of a material change, and you may cancel if you do not accept it.

Governing law and disputes

These terms and any dispute arising from them are governed by the laws of [GOVERNING LAW JURISDICTION], and the courts of [COURTS LOCATION] have exclusive jurisdiction.

Before either of us starts proceedings, we agree to try to resolve the matter by talking — in practice a call and a written summary of positions solves almost everything. If a provision of these terms is found unenforceable, the rest continues to apply.

Contact us

Questions about these terms go to hello@tasinlabs.com. Formal notices can be sent to [POSTAL ADDRESS].